How does the payment process work?
Once you have agreed upon the final itinerary with your agent, you will be sent your first payment link to pay the deposit. Your trip will be officially res...
Thu, 28 Mar, 2019 at 4:46 PM
How do I pay by AMEX?
As soon as you receive your payment link, please let your agent know that you wish to pay via this method who will then contact our Customer Care Manager. ...
Thu, 28 Mar, 2019 at 4:48 PM
How do I get my payment link?
If you wish to make a payment and have not received a payment link, please contact your local agent directly to request it via your Evaneos Account. They wi...
Thu, 28 Mar, 2019 at 4:52 PM
My payment won't go through, what should I do?
If your payment has been declined, we advise you to give your bank a call. Often the bank can block a large payment as a security measure. In this case, you...
Thu, 28 Mar, 2019 at 4:55 PM
I made a bank transfer, how do I know if you have received it?
If you have paid by wire transfer, please note that this can take up to 48 hours before the payment will reach our account depending on your bank. You wil...
Thu, 28 Mar, 2019 at 4:56 PM
I cannot find my reimbursement, what should I do?
Once your local agent has refunded your payment through the system, you will receive a confirmation email from Evaneos. The refund will go back to the card...
Thu, 28 Mar, 2019 at 4:58 PM
We are a group of travellers, how do we pay separately?
If you are travelling in a group and would like to pay separately, you can ask your local agent to create multiple payment links for each member of your gro...
Thu, 28 Mar, 2019 at 4:58 PM
What financial protection do I have?
Book with Confidence. Evaneos SA is a Member of ABTA with membership number P7051. ABTA and ABTA Members help holidaymakers to get the most from their trave...
Fri, 12 Apr, 2019 at 5:27 PM

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