FAQ

Who should I send my complaint to?
Client satisfaction is very important to us here at Evaneos. If you are not entirely satisfied with your trip, we ask that you discuss this first with your ...
Thu, 28 Mar, 2019 at 3:44 PM
How can I share my trip experience with Evaneos?
Three days after you return from your trip you will receive an email from Evaneos with a link to a feedback form which will allow you to leave a review abou...
Thu, 28 Mar, 2019 at 3:45 PM
I cannot find my reimbursement, what should I do?
Once your local agent has refunded your payment through the system, you will receive a confirmation email from Evaneos. The refund will be credited to the c...
Thu, 28 Mar, 2019 at 3:46 PM
How can I get an invoice for my trip?
After each payment you make, you will immediately receive a confirmation email from Evaneos. In the case of a payment by bank transfer, you will receive the...
Thu, 28 Mar, 2019 at 3:47 PM
I want to create a new trip with the same agent. How do I do this?
You will need to create a new trip request through our website in order to do this. The contact email you will have had for your agent before will be linked...
Thu, 28 Mar, 2019 at 3:50 PM

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