Who should I send my complaint to?

Modified on: 2019-03-28

Client satisfaction is very important to us here at Evaneos. If you are not entirely satisfied with your trip, we ask that you discuss this first with your local travel agent, who will try to find a solution.

If you would like to make an official complaint, please contact our Evaneos Customer Care Team 

Evaneos SA is a Member of ABTA with membership number P7051. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.

For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint: contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or

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