What documents do I need to send to my local agent?
When you have validated your finalised itinerary proposal and are ready to book, you may be asked to send a photocopy of your passport(s), so we would advis...
Thu, 28 Mar, 2019 at 5:42 PM
Can I get a discount off my trip price?
When you book a trip through the Evaneos platform, you create a trip itinerary directly with a local agency.  You will be quoted a direct price from the age...
Thu, 28 Mar, 2019 at 5:43 PM
How do I cancel my trip?
If you have to cancel your trip, you will need to inform your local agent directly by email. If you wish to cancel your trip and have already paid: Cancell...
Thu, 28 Mar, 2019 at 5:44 PM
How do I get an invoice for my trip?
After each payment you make, you will immediately receive a confirmation email from Evaneos. In the case of a payment by bank transfer, you will receive the...
Thu, 28 Mar, 2019 at 5:45 PM
How can I contact Evaneos?
Our Customer Care Team is with you along the way for any assistance you may need during your trip-planning process. You can contact us through our contact f...
Thu, 28 Mar, 2019 at 5:45 PM
Who do I contact during my trip if I have an issue?
If there is anything that you are unhappy with or if you experience any problems during your trip, we would urge you to contact your local agent immediately...
Thu, 28 Mar, 2019 at 5:47 PM
Travelling with activity limitations
If either yourself, or any member of your party have any personal limitations meaning that you may not be able to partake in certain activities please speci...
Thu, 28 Mar, 2019 at 5:48 PM
Why is the price of my tour proposal not the same as on the website?
The prices displayed on the tours on our website are quoted as ‘starting from’ as all of these tours are open to being customised and therefore the final pr...
Thu, 28 Mar, 2019 at 5:49 PM

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