What financial protection do I have?

Book with Confidence. Evaneos SA is a Member of ABTA with membership number P7051. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.

(For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com.)
Other services such as hotels or flights on their own may not be protected and you should inquire into what financial protection is available for these.

Evaneos has a secure payment platform, available only to our agents and Evaneos, allowing local agencies to create and send you a secure payment link, with currency options of paying in GBP/EURO/USD/CAD; As a result of this, you will not have to pay an exchange rate and will pay the exact amount shown on the payment link. (Please note: Where as we cover currency exchange rates for you, bank charges from your personal bank may incur depending on your bank with regards to international payments. Please contact your bank before payment if you are worried about this.)

Using this payment link, you can pay for your trip by VISA, MasterCard, or AmEx. If you would like to pay by bank transfer, just let your agent know and they will send you the necessary details. Evaneos also has a financial agreement with Atradius to protect and insure all our travellers’ payments.

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