What guarantees does Evaneos provide?

So, why trust Evaneos?

Evaneos connects travellers with local travel agencies based around the world to create authentic, tailor-made tours. As the pioneer of the direct-to-local platform in the travel industry, we know how important it is for travellers to feel safe and supported at every step of the way, and have 8 years of experience helping over 200,000 people set off on the trip of their dreams. We do the hard work of sourcing the best local agencies in each destination, make them available to you via our website, and then provide guarantees to ensure that your entire Evaneos experience runs smoothly and securely: 

Secure online payment: Each and every trip payment is required to go through Evaneos' secure payment platform, so all transactions are carried out safely in GBP (£), without any currency conversion fees for the traveller. Once you have made a payment for your trip via the Evaneos website, this money is completely protected.

Trip replacement or reimbursement: "Is it really safe booking a trip with a local travel agency? How can I be sure that my trip will actually go ahead?" Don't panic! Simply read up on our FAQ regarding what happens if my local agency cancels my trip once I've paid my deposit? or get in contact with our Customer Care Team on +44 117 205 0264.

Carefully-selected local agencies: An entire team is dedicated to vetting and monitoring Evaneos' local agencies. All the travel agents on our website are English-speaking licensed professionals who specialise in creating tailor-made tours. We only want to provide the best possible service to our travellers, which is why only around 9% of the agencies who send us applications pass our rigorous selection criteria

We're ABTA-bonded: Evaneos SA is a Member of ABTA with membership number P7051. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com.

Honest traveller feedback: All reviews left by our travellers are uploaded, unedited, onto the Evaneos website. We ask our travellers to provide comments about their trip, their experience with Evaneos, and their local agent, to assist others in making informed decisions when browsing our website. To read up on reviews from previous Evaneos travellers and find out why we have a 96% traveller satisfaction rate, please click here.   

A dedicated Customer Care Team: As well as benefiting from 24:7 on-site assistance provided by your local agency once you are in the destination, Evaneos' Customer Care Team is on-hand to assist you throughout every stage of your journey. Should you have any further questions, our team would be more than happy to talk through your concerns with you on: +44 117 205 0264.

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